TeamSnap Help

Little Tigers uses TeamSnap for our club communication. Emails, text messages and website updates are ran through TeamSnap.

Here are some tips for making TeamSnap work for you.

If you don't see an answer to your question here, please click on the TeamSnap logo to the right to go to their website and visit their Help & Support Center, FAQ or contact them directly.

Please Note All Information is From TeamSnap: Clicking the link in each tab will take you to the TeamSnap link (which frequently also has a video or additional information)

Adding Text Messaging to Your Account

How Can Both Parents (or Multiple People) Access My Players TeamSnap Account

Viewing Multiple TeamSnap Schedules

Subscribing to TeamSnap Schedule in Google Calendar

Player Availability

Adding Push Notification Alerts (iOS only)

Add Schedule to iPhone

iOS App FAQs

Android App FAQs

Adding Text Messaging to Your Account

Text Messages

Although you can opt to receive alerts as text messages, we recommend that our iOS customers opt to receive alerts as push notifications. Receiving text messages instead of push notifications currently requires turning off all push notifications. NOTE: Turning off all push notifications includes disabling notifications for games updates, etc.

To disable push notifications on your iOS mobile device:

Tap Settings
Locate and tap TeamSnap in app list
Tap Notifications
Tap to toggle Allow Notifications switch off

To enable text messaging:

Log into TeamSnap and select team
Tap/click Roster tab
Tap/click player name
Tap/click Edit button
Tap/click phone number field
Enter number, or skip if number is already entered
Tap/click to toggle Alerts switch/checkbox on
Tap/click Carrier Select (iOS)/Mobile Phone Provider list (Web) and choose your service provider from the list
Tap/click Save

PLEASE NOTE: TeamSnap texts cannot accept direct replies. The number of the ‘sender’ is included at the end of the text. Please use this number to generate a direct text for replies.

How Can Both Parents (or Multiple People) Access My Players TeamSnap Account

Can I allow additional Family Members to access the team?
by Jenn | Jul 15, 2015 | Category: Accounts, Players & Rosters

Yes! We understand that there are many situations when folks want to grant relatives or friends to access a team or group, including enabling them to use their own name to participate in our instant messaging/live game update feature, TeamSnap Live!

To accommodate this, one can create additional contacts and invite others to share access to their player’s TeamSnap team.

Adding additional family members using the TeamSnap iOS app:

Adding additional family members using the web app:

Click on the name of the player on the roster page to get to their “Player Profile” page.
Click on the “New Family Member” button to add contact information for additional persons who should be listed with this player. (EXAMPLES: Mom, Dad, legal guardian, emergency contact, spouse, etc.)
To grant this new person the ability to access the team on their own, click the “Shared Access” box. The box will automatically appear once a valid email address has been entered.
Click the “Save” button and an invitation to join the team will be automatically sent (you can elect not to send an invite by un-checking the “Send this contact an email invitation to join the team” check box). Note that the player on the Roster needs to have accepted their own invitation to join the team first before one can send such an invitation.

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The invitation can be customized or the default wording can be used.

Any person with “Shared Access” can now access the player’s account with his/her own username and password. “Shared Access” allows a person to edit any player information, as well as the ability to add and edit other contacts. A person with Shared Access won’t be able to alter shared access settings (for themselves or others) or send/re-send invites.

IMPORTANT: Invitations to grant Shared Access may not be sent until the original roster member has accepted their invitation to join the team.

Viewing Multiple TeamSnap Schedules

I belong to multiple TeamSnap teams. How can I see all my TeamSnap schedules at once?
by Jenn | Jan 19, 2012 | Category: Schedules

Full TeamSnap Calendar

We know that a lot of people (and especially families) have multiple teams within their TeamSnap accounts, so now at the bottom of the My Teams page you’ll not only see a list of upcoming events for all of your teams, but also a new button labeled “Go to My Full Schedule” that will take you to a calendar showing you all the games and events for all of your teams.

The full calendar is an easy way to see everything for all of your teams in one place. You can click on any game or event for more information, or use the “Subscribe/Export” button to grab an iCal feed of everything for your favorite calendar program.

Subscribing to TeamSnap Schedule in Google Calendar

How do I subscribe to my TeamSnap schedule in Google Calendar?
To subscribe to your TeamSnap schedule in Google Calendar, just do the following:

Log into TeamSnap through the browser version of TeamSnap (not the app)
Go to your Schedule tab
Click on the Subscribe/Export button
Highlight & Copy the .ics calendar link of your choice: Full Calendar or Games Only
Open your Google Calendar
In the far left column of your calendar, click on the down arrow to the right of Other Calendars
From the drop-down window, select Add by URL
In the pop-up window, paste the .ics calendar link into the box
Check the Make the calendar publicly accessible? box (for Android users)
Click Add Calendar
Note: Google can take up to 24 hours to fully populate your calendar. As long as you do not see an error, it is likely still working. If the calendar name shows on your list of calendars under your Other Calendars, the subscription was added. If it has been over 24 hours and your calendar has not populated, please contact support@teamsnap.com and we can help.

Player Availability

How does player availability work?
by Jenn | Apr 22, 2007 | Category: Player Availability

To change your availability setting for a game/event, just click on the button.

The first click will set it to “Yes, I will be there” ().

Click it again to set it to “No, I cannot make it” ().

Click it again to show a question mark, meaning you are not sure if you can make it.

Click it again to change the box back to blank. *Please note that only users with Manager Access can toggle the box back to blank, other members must retain one of the three options once they have set a status.

The information is recorded immediately in TeamSnap – you don’t have to click on a Save button to save your changes!

Adding Push Notification Alerts (iOS only)

Push Notification Alerts (iOS only)

To enable push notification alerts on your iOS mobile device:

Tap Settings
Locate and tap TeamSnap in app list
Tap Notifications
Tap to toggle Allow Notifications switch on
Tap to toggle Badge App Icon switch on (other toggle switch settings can be set to your preference)

Now, whenever you receive TeamSnap alerts a small red badge marker will be displayed on the TeamSnap app icon indicating that you have new unread information.